Sales Executive (Chinese or Japanese Speaking)

Job Title: Sales Executive (Japanese or Cantonese/Chinese Speaking)

Salary: GBP 29.5K

Location: South area of London

Reports to Sales Manager

Company:

Fast growing importer, wholesaler, and distributor of Japanese food. Based in South area of London, we supply frozen and ambient food, drinks, and kitchen goods to the food service industry and retailers in the UK and Europe.

Main Function

To sell and promote WHF products and services to customers while working to legal compliance and accredited standards of food safety management and quality

Sales Executives primarily focus on sales to individual restaurant customers

Responsibilities;

• Sell and promote WHF products and services to customers in line with agreed sales targets
• Increasing sales to existing customers by developing long-lasting relationships through effective communication, trust, and integrity
• Develop new business by attracting new customers and promoting WHF products
• Regular account maintenance to ensure customer satisfaction
• Create and manage special price and product lists for customers
• Enter customer orders in a timely and accurate manner
• Handle customer enquiries and coordinate with internal departments as needed (Accounts, Transport, Warehouse, Technical, etc)
• Communicate clearly with other departments to make sure that customer requirements are met
• Work closely with Logistics to ensure smooth delivery and high standard of customer service
• Handle returns, complaints and other claims from customers, and coordinate with the necessary department(s) to resolve problems
• Work with Accounts to resolve questions about customer credit limits or payments
• Demonstrate knowledge, understanding and enthusiasm for WHF’s business and products in order to ensure customer satisfaction
• Maintain all aspects of administration to a high standard and be committed to achieving tight customer SLAs
• Ensure adherence to relevant legislation as well as company procedures and standards
• Perform any other reasonable management requests as needed

Skills & Qualifications

• Experience in B2B sales 
• Experience in wholesale trade helpful
• Knowledge of Japanese/Asian/ethnic foods helpful
• Advanced computer skills for data entry and communication
• Microsoft Office (Excel, Word, Outlook)

*training to be provided as needed

• Customer focused individual
• Dynamic personality
• Well developed interpersonal, organisational and communication skills
• Able to respond quickly to operational demands
• Foreign language skills helpful especially Japanese, Chinese and Cantonese