We are looking for a passenger service agent (Japanese skills advantage).
Position
Passenger service agent
Salary
28K～35K GBP per annual (Depends on experience)
Including Shift Allowance, In addition to this we offer a non-guaranteed annual bonus of equivalent to around one month salary.
Job Type
2-year Fixed Term Contract with a potential to be extended depending on business and performance
Location
Heathrow Airport
Office Hour
37.5 hours per week and you are expected to work shifts according to the rotating roster drawn up by the Departmental manager that includes shift work and weekends
Start Date
February / March 2025
Job Content
Give passengers a warm welcome and a positive experience
Carry out Passenger Service duties for both arrival and departure flight handling
Check-In passengers ensuring security compliance and document checks are carried out accurately
Ticket Desk, collect monies, book and amend itineraries and handle general ticket enquiries
Special Services, arrange meet and greet for VIP’s
Departure Flight preparation, seat planning
Arrival Flight preparation and Departure Gate reconciliation Handling
Host and supervise check-in facility & Staff
Flight Management
Monitor flight status to take necessary action including connection flights
Lost & Found enquires, Baggage Services
General Office housekeeping and tasks
Essential Skills
Having a step forward approach to customer service, to greet, help and reassure passengers to the highest level while handling any pertaining questions related to flight handling
Computer literate (MS Word and Excel) with the ability to learn systems and processes to a high standard
Desirable Skills
Japanese language
Efficient and effective decision making and the ability to take own
Initiative while working effectively as part of a team
GCSE Maths & English grade C or above, or equivalent
Certificate or NVQ qualification in customer service, or equivalent
Previous Airline/Ground Handling experience
Benefit
24 days of annual leave increasing to 25 days in the 2nd year of service (public holidays are given in addition to annual leave)
Discounted private medical cover
Defined Contribution Pension
Group Life cover
Discounts on flights and more
Language Skills
Fluent in English.
Japanese language is an advantage.
VISA
All applicants must have the right to work in the UK as the Company is not able to offer visa support.
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