Passenger Services Agent

We are looking for a passenger service agent (Japanese skills advantage).

【Position】
Passenger service agent

【Salary】
28K～35K GBP per annual (Depends on experience)
Including Shift Allowance, In addition to this we offer a non-guaranteed annual bonus of equivalent to around one month salary.

【Job Type】
2-year Fixed Term Contract with a potential to be extended depending on business and performance

【Location】
Heathrow Airport

【Office Hour】
37.5 hours per week and you are expected to work shifts according to the rotating roster drawn up by the Departmental manager that includes shift work and weekends

【Start Date】
February / March 2025

【Job Content】
• Give passengers a warm welcome and a positive experience
• Carry out Passenger Service duties for both arrival and departure flight handling
• Check-In passengers ensuring security compliance and document checks are carried out accurately
• Ticket Desk, collect monies, book and amend itineraries and handle general ticket enquiries
• Special Services, arrange meet and greet for VIP’s
• Departure Flight preparation, seat planning
• Arrival Flight preparation and Departure Gate reconciliation Handling
• Host and supervise check-in facility & Staff
• Flight Management
• Monitor flight status to take necessary action including connection flights
• Lost & Found enquires, Baggage Services
• General Office housekeeping and tasks

【Essential Skills】

• Japanese language
• Efficient and effective decision making and the ability to take own
initiative while working effectively as part of a team
• GCSE Maths & English grade C or above, or equivalent
• Certificate or NVQ qualification in customer service, or equivalent
• Previous Airline/Ground Handling experience

【Benefit】