Centre Administrator (Receptionist)
(Temp to Perm job)
West London, London
JOB DESCRIPTION
TITLE: Centre Receptionist
RESPONSIBLE TO: Education Centre Manager
HOURS OF WORK: 35 hours per week
DUTIES AND RESPONSIBILITIES
To provide a professional reception/meet & greet service for parents, students and visitors to the premises
To provide a full administrative support to members of the office in all aspects of the commercial premises functions. including: filing, banking, checking tuition fee payments are up to date, co-ordinating b-reports, managing answer book deposits etc.
To have thorough knowledge of The Company Method and their programmes and communicate its values and benefits confidently to current and prospective customers.
To efficiently and professionally deal with telephone, email and or post and off- street enquiries arriving at the premises and distribute items accordingly.
- Maintaining and updating the business databases as and where required.
To ensure that the centre meets current compliance standards set by Company UK & Ireland.
To communicate with parents on all non-instructional matters, including but not limited to payments, student absence, withdrawal notice, etc.
To develop and support reception processes to be implemented across company- owned centres as required.
To produce letters and other general correspondence with parents.
Take messages and passing information when members of the team are out of the office.
To update internal marketing materials and notices.
To research and provide statistical information as and when directed by the Education Centre Manager.
Report any unresolved issue/s to your line manager in a timely manner.
To be proactive and committed to an ongoing programme of professional self- development. .
To work and liaise closely with other Associates within the same and other departments to develop effective systems and good practice within Company UK.
To assist where required, in the training of new Associates.
To work with, abide to and positively promote all KEA’s policies and/or procedures including but not limited to, health and safety matters and fire safety procedures.
To attend supervision, training and meetings as and when required. There may be a necessity for these to be outside of normal working times.
To work with, abide to and positively promote all company ’s policies and procedures, working culture and ethos.
To maintain confidentiality at all times in accordance with GDPR and privacy legislation.
To carry out all reasonable duties as and when requested by your line manager or any other senior management member.
This job description outlines the general ways in which it is expected you will meet the overall requirements of this post.
The list of tasks is not an exclusive one and duties may be varied from time to time. This job description is subject to regular review.
****We regret to inform applicants that only shortlisted candidates will be notified. Thank you for your understanding.
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