Title
Japanese Speaking Commercial Support Executive (Logistics Company)
Job profile
Global logistics company are looking for a Commercial Support Executive, who can support their sales teams & customer services.
Responsibilities:
Continually promote their services to new and existing customers; to up-sell the services and increase business revenue.
Provide quotations, proposals and RFQs (air, sea, rail and road) for customers and overseas partners, including data entry and making presentation material when required.
Support communication in Japanese Language for customers and overseas partners.
Support Key Accounts and Japanese customers with service detail and proactive communication.
Acknowledge multiple daily requests from overseas regarding import, export and logistics services and regulations and respond with accurate and timely information accumulated from personal knowledge and department managers.
Be involved in negotiations with partners to drive efficiency and cost improvement.
Assist local staff, making customer service and sales call visits if and when necessary. Attend joint visits as a ‘trusted advisor’ if necessary, as appropriate.
Gather sales lead and sales information and provide internally and to overseas partners.
Have a flexible approach as no two days are the same and situations will arise in which no one has dealt before, requiring a creative mind.
Principle Accountabilities:
Monthly reports must be completed expeditiously and accurately mainly using Smartsheet.
Work closely with the UK Sales Manager, Branch Managers and Procurement teams to drive growth and deliver positive results.
Build relationships with external and internal teams and Managers
Build relationships with existing core carriers and identify benefits in new carrier opportunities.
Required Qualifications and Abilities:
Ideally five or more years’ experience in a similar position and role.
The ability to influence, negotiate and forge strong relationships with our key carrier partners
The ability to communicate at all levels within the organisation and our varied customer base
An articulate speaker and creative thinker with the ability to share their views succinctly and sensibly
Strong and creative skills, especially involving technology, MS PowerPoint and Excel Essential
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