Japanese-Speaking Helpdesk Engineer
Business: Information Technology
Company Location: Dockland
Salary: 32,000 GBP/ year
Office working
All of the applicants must have an eligible visa for working in the UK.
Job Overview:
As a Helpdesk Engineer, you are the first point of contact for customers, playing a crucial role in delivering IT support. You will troubleshoot and resolve technical issues, manage IT support tickets, and provide hands-on support both remotely and on-site. Your role also involves system administration, project coordination, and maintaining secure operations. The position may require overtime and global travel.
Key Responsibilities:
- Provide 1st and 2nd level troubleshooting via email, phone, chat, and on-site.
- Manage IT support tickets and ensure timely resolution.
- Offer temporary or long-term on-site support as needed.
- Attend customer meetings and build strong relationships.
- Perform hands-on PC support, initial kitting, and server administration.
- Design and plan enterprise IT environments.
- Manage vendor relationships and negotiate contracts.
- Conduct proof of concept and acceptance testing.
- Implement and manage security systems for PCs and servers.
- Oversee project schedules and service delivery.
- Ensure profitable and secure system operations.
- Travel globally for business as required.
Skills & Qualifications:
- Proficiency in Microsoft Windows 10/11, Servers, MS Office, and Antivirus software.
- Experience with PC Hardware, Servers, and Public Clouds (AWS, Azure).
- Knowledge of network products like Switches/Routers/Firewalls is a plus.
- Familiarity with Microsoft Active Directory; experience in AD design and administration is preferred.
- Certifications in PCs, servers, networks, or ITIL are an asset.
- Strong communication skills in English; Japanese is a plus.
- Proven customer service experience and strong organizational skills.
- Ability to multitask and manage time effectively.
- Positive attitude, strong work ethic, and attention to detail.
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