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(Shift work )GNOC engineer

役職名: (Shift work )GNOC engineer
勤務地: ロンドン
職種: IT
給与: GBP 25,000 - 29,000 (Annual)
求人番号: PR/117709
担当者: Masaumi Chaen
お問い合わせ先: masaumi.chaen@jac-recruitment.com
求人情報掲載日: 2024/10/04 13:46

London GNOC Engineer (Shift) - English

Business: ICT Operations
Company Location: Telehouse Docklands, London
Salary: £23,000 - £29,000 (depending on experience)
Office working: Shift-based role (4 days work, 4 days off)

All applicants must have an eligible visa for working in the UK.

Job description:

  • Monitor and maintain services to ensure smooth operation and fast restoration of customer networking issues 24/7.
  • Handle Japan domestic services and maintain regular communication with customers and domestic teams in Japan.
  • Troubleshoot network issues and escalate matters to the relevant teams when necessary.
  • Create monthly reports for customers and update documentation, including Typo3 documents.
  • Provide support for access arrangement, maintenance notifications, and collaborate with relevant parties.
  • Travel within EMEA+CIS regions when required.

Requirements:

  • Fluent in business-level English and Japanese (reading, writing, speaking, and listening).
  • Experience in customer service or call center operations is advantageous.
  • Networking skills, such as knowledge of Ethernet, TCP/IP, MPLS, ADSL, SDSL, and Fibre cabling.
  • Experience with servers, firewalls, and Cisco equipment.
  • Proficiency with Windows applications (Word, Excel, PowerPoint, Visio).
  • Good communication skills and a problem-solving mindset.

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