Japanese letting agency is seeking for a customer service staff with excellent communication skills.
【Company Information】
Customer Service (Japanese Speaking)
【Salary】
Annual £25,000 ~£28,000
【Contract】
Permanent
【Working Hour】
Mon-Fri 09：00－17：00
*weekend works might be required occasionally during high season with days in lieu provided.
【Location】
Customer Service (Japanese Speaking)
【Salary】
Annual £25,000 ~£28,000
【Contract】
Permanent
【Working Hour】
Mon-Fri 09：00－17：00
*weekend works might be required occasionally during high season with days in lieu provided.
【Location】
North London
【Job Description】
• Act as the primary point of contact for Japanese tenants throughout the duration of their tenancy.
• Address and resolve any issues or concerns raised by clients, coordinating with both the Property Management Team and the Lettings Team.
• Foster effective communication between the various teams, collaborating with Property Management and Lettings Teams to ensure prompt problem resolution.
• Directly liaise with contractors when necessary to facilitate timely and efficient resolution of tenant issues.
• Take proactive measures to enhance customer satisfaction through targeted activities and initiatives.
• Maintain accurate and up-to-date records using the in-house system, including tenant communication logs, works orders, and invoices.
•Conduct occasional property visits as needed (e.g., moving in, moving out, inspections during the term), providing comprehensive reports to management.
• Organize and coordinate various tenant engagement events, such as tea parties for new arrivals, networking events, etc.
• Undertake any other duties as assigned by management, contributing to the overall efficiency and success of the team.
• Other duties as assigned.
• Address and resolve any issues or concerns raised by clients, coordinating with both the Property Management Team and the Lettings Team.
• Foster effective communication between the various teams, collaborating with Property Management and Lettings Teams to ensure prompt problem resolution.
• Directly liaise with contractors when necessary to facilitate timely and efficient resolution of tenant issues.
• Take proactive measures to enhance customer satisfaction through targeted activities and initiatives.
• Maintain accurate and up-to-date records using the in-house system, including tenant communication logs, works orders, and invoices.
•Conduct occasional property visits as needed (e.g., moving in, moving out, inspections during the term), providing comprehensive reports to management.
• Organize and coordinate various tenant engagement events, such as tea parties for new arrivals, networking events, etc.
• Undertake any other duties as assigned by management, contributing to the overall efficiency and success of the team.
• Other duties as assigned.
【Requirements】
• Excellent communication skills, both verbal and written.
• Demonstrates a professional manner and adheres to a strong ethical code.
• Exhibits a flexible, hardworking, and proactive approach to tasks and responsibilities.
• Business-level proficiency in Japanese as well as in English, both speaking and writing.
• A good IT literacy and the knowledge of Microsoft (Excel, Word, Outlook, etc.)
Desired:
Property business experience beneficial
Property business experience beneficial
【Language】
Native level of Japanese, Business level of English
【VISA】
Right to work without any restriction
【Other】
Holiday cannot be taken during busy season (usually March-April).
Holiday cannot be taken during busy season (usually March-April).
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